FAQ

At SHOO, we produce products that actually work. When you buy from us, you're guaranteed quality. We offer effective, skin-friendly insect protection backed by science, with transparent ingredients. Made for outdoor enthusiasts, our USA-made products let you enjoy nature worry-free. Choose SHOO for protection you can trust, with a touch of fun!

We're excited to get SHOO protection to you ASAP! Here's what to expect:

• Standard shipping: 3-5 business days
• Free shipping on orders over $30
• Available throughout the US and Canada

Once shipped, we'll email you a tracking number to follow your order's journey. We're always working to improve our shipping options so you can get outside and explore sooner!

More Questions? Our team is here to help!

Tracking your SHOO order is easy:

1. Once your order ships, we'll email you a tracking number automatically.
2. Click the tracking link in the email to see your package's journey.
3. No tracking email? Check your spam folder just in case.

Haven't received tracking info or need help? Our friendly support team is here for you! Contact us, and we'll quickly resolve any issues.

We're excited for you to receive your SHOO products and start your bug-free adventures!

Not yet, but we're working on it! Currently, SHOO is available in the US and Canada only. We're excited about bringing our effective, fun protection to outdoor enthusiasts worldwide and are working hard to expand our reach. Stay tuned for updates – we can't wait to SHOO away bugs globally!

Want to be notified when we ship to your country? Sign up for our newsletter for the latest SHOO news.

At Shoo, we believe in transparency and using ingredients that are both effective and kind to your skin. Our primary active ingredient is Picaridin, a science-backed insect repellent that's as effective as DEET but gentler on your skin.
View our formula here.

Yes, we're committed to protecting you and the planet! Here's how SHOO stays eco-friendly:

• Picaridin-based: A synthetic version of a compound found in pepper plants, biodegrades quickly in the environment
• Natural ingredients: We use Aloe Vera and Vitamin E, which are environmentally friendly
• Responsible packaging: We're constantly working on reducing plastic use
• No harmful aerosols: Our lotion formula is ozone-friendly

Absolutely! At SHOO, we love animals as much as we love the great outdoors. Our products are:

• Pet-safe: When used as directed, safe around your furry friends.
• Wildlife-friendly: Formulated to protect you without harming the environment

We believe in protecting you and respecting nature. So go ahead, enjoy your adventures with your pets, and leave the wildlife undisturbed!

Note: Always supervise pets around any products and consult with your vet if you have specific concerns.

Proudly made in the USA!

Returns:

• Full refund within 30 days of purchase
• No questions asked - your satisfaction is our priority

Exchanges:

• If your item arrives damaged, we'll send a replacement free of charge
• Contact us immediately if you receive a damaged product

At Shoo, we're all about making your outdoor adventures easier. That's why we offer:

• Free standard shipping on all orders over $30!
• Estimated delivery time: 3-5 business days
• Shipping available throughout the United States and Canada
• Tracking information provided via email once your order ships

Currently, we're happy to ship Shoo products throughout the United States and Canada. We're excited to share that we're actively working on expanding our shipping capabilities to bring Shoo's fun and effective protection to more enthusiasts around the world. Stay tuned for updates on new shipping destinations!

We stand behind our products and want you to be completely satisfied. If you're not happy with your Shoo product for any reason, we offer a hassle-free refund within 30 days of purchase. Simply contact our customer service team, and we'll guide you through the easy return process – no questions asked. Your comfort is our priority, and we appreciate your trust in Shoo.